Shipping & Payments

Shipping within Australia

•⁠ ⁠Standard & Express: We ship via Australia Post and select domestic couriers from our Sydney-based hub.

•⁠ ⁠Dispatch: Orders placed before 12:00 PM AEST typically ship the same business day.

•⁠ ⁠Tracking: A tracking link will be sent via email once the manifest is created.

Payment Options

•⁠ ⁠Credit/Debit: Secure processing for Australian and international cards.

•⁠ ⁠Crypto: We accept major cryptocurrencies for researchers preferring decentralized billing.

•⁠ ⁠Note on GST: All prices are in AUD and are inclusive of GST unless stated otherwise.

4.⁠ ⁠Refunds & Returns

Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

Change of Mind

Due to the perishable and sensitive nature of peptides (requiring specific temperature controls), we do not offer refunds or exchanges for change of mind or user error once the product has been dispatched. This is to ensure the biological integrity of the products we supply.

Damaged or Incorrect Items

If a product arrives damaged or does not match your order:

1.⁠ ⁠Notify us within 3 business days of receipt.

2.⁠ ⁠Keep all original packaging.

3.⁠ ⁠We will provide a return label if an inspection is required, and a replacement will be issued upon verification.

Important Australian Compliance Tips:

•⁠ ⁠TGA Restrictions: In Australia, advertising peptides for human performance or aesthetic use is strictly prohibited. Ensure your marketing copy remains focused on "Research Only" to avoid heavy fines.

•⁠ ⁠Security: Ensure your SSL certificate is active, as Australian banks and gateways often require high security standards for "high-risk" merchant categories.